Results from classic queueing theory are shown to be useful for capacity planning of largescale multi-server systems. In the field of mainframe systems on-line monitoring and dynamic workload management care for the fulfilment of short-term performance goals with respect to service class...

Capacity planning for large-scale systems like mainframe installations is typically based on rather coarse historical workload data. Hence, it is advisable to employ techniques and tools that use the same macroscopic (high-level) view of the overall system. We follow the classic approach known...

Identifying competitive priorities in operations it has been a key element in the investigation of manufacturing strategy. However this literature has little empirical support. Prior research has not been dedicated to analyse the importance that the managers of operations grant to each...

In operations and service management generating revenues is as important as reducing costs. Although logistics customer service is an important measure for executives, little research has been conducted to quantify the extent to which improvements of service levels contribute to a company's...

The current study investigates the relations between the following variables customer response, operations management, and financial performance. The questionnaires were distributed among the board of upper management, middle management, and first-line management in Al-Tadamon Islamic bank in...

Purpose: Servitization is a rising trend as companies look for new revenue streams. This paper presents a study of customer care business model evolution in the smartphone industry. The paper identifies key changes in the business models during recent years and their implications for companies...

Purpose: With this work, we intend to promote research on the application of Operations Management tools in order to assist with decision-making in health crisis situations. During the first six weeks of the COVID-19 crisis in Spain, we have contacted a large number of hospital and health...

Purpose: The objective of the present study is to analyze the effects of the transition to English Medium Instruction on lecturers in Spanish universities in one specific area, namely Operations Management courses taught in Business degrees. Design/methodology/approach: we present an overview of...

With the pressing need for quality improvement and with a view to adopting Lean as a systematic management approach in a crisis-ridden health care sector in South Africa, it was an opportune time to investigate the baseline level of knowledge and experience of Lean amongst senior health care...