Purpose: There is a widespread recognition of the importance of correctly modeling service processes as an effective way to provide a comprehensive understanding of the process and to enhance the service quality to clients. Taking this into account, this paper aims to construct the logistics...

This study investigated environmental, social, and governance (ESG) performance and its financial impacts across 38 economies from 2013 to 2022, with a special focus on firms in Asia. The main findings are as follows. First, notable disparities in ESG assessments were found across major rating...