This paper presents an analysis of quality, customer satisfaction and business performance in food industry. The main objective of the research is to determine the influence of quality on customer satisfaction and on business performance and competitiveness. In particular, this paper answers the...

Purpose of the article: The subject of this article is the construction of a model which is able to measure whether an enterprise is creating or destroying value. In the light of our previous research, we are not seeking to create a universal model, instead we want to create a set of special...