Order picking is a logistics component of warehouse operations where substantial productivity gains are possible. In this study, we investigate implementation processes of collaborative order picking robots (cobots) and focus on the influence of human factors on their implementation in high...

Purpose: The majority of a company's improvement comes when the right workers with the right skills, behaviors and capacities are deployed appropriately throughout a company. This paper considers a workforce scheduling model including human aspects such as skills, training, workers'...

Purpose: Identifying possible ergonomic risks generated by the implementation of Lean Manufacturing in organizations. Shows a need to integrate ergonomics and productivity indicators in process analysis, thus giving place to the ErgoVSM methodology, which is VSM (Value Stream Mapping)...

AI and Big Data provide opportunities and challenges with respect to how we achieve safety in livable smart cities. In this contribution, we look at set of aspects that are important at the city level; namely, how urban analytics and digital technologies can be used; how crime safety is influenced...

This timely book focuses on an overview of the fundamentals behind high-performance workplaces underpinning occupants' satisfaction, health, and productivity. To this end, it covers human, environmental, and organisational aspects proven to be of great relevance to the design of high-performance...

With major developments in road traffic, especially automated and connected driving, new challenges in designing human-vehicle interaction arise. Human Factors is a field of research that analyzes the interaction between humans and systems to reduce error and increase productivity, safety and...

Die Informationstransparenz ist zum Spiegelbild der Offenheit von Unternehmen geworden. Ein Beispiel dafür ist die Erfassung und Veröffentlichung von Kundenrezensionen im Internet. Ihre Bedeutung nimmt vor dem Hintergrund der Verlagerung von Kaufentscheidungsprozessen vom stationären Handel...

Zur Erstellung maßgeschneiderter Dienstleistungen ist die Mitwirkung des Kunden (Kundenintegration) unerlässlich. Dem Management von Kundenintegration auf Anbieterseite wird jedoch in der Praxis zu wenig Bedeutung beigemessen. Sie hat aber fundmentalen Einfluss auf die Effizienz und...

In diesem Working Paper werden die Grundlagen für die Customer Integration unter Berücksichtigung der Anwendbarkeit sowie unter Effektivitäts- und Effizienzgesichtspunkten dargestellt. Grundlegende Begrifflichkeiten der Kundenintegration werden systematisch dargestellt. Die Möglichkeit der...