effect on customer satisfaction but has no significant effect on customer loyalty; product quality has a significant effect … loyalty; service quality has a significant effect on customer satisfaction, but has no significant effect on customer loyalty … customer satisfaction and loyalty at Waroeng Steak Restaurants in DKI Jakarta. This research design is descriptive and …

structural model indicate that service quality and fair service charge both have positive direct impact on customer satisfaction … customer satisfaction through perceive value, i.e. perceived value has mediating role between quality, charge fairness and …This study aims to investigate, through the development and operationalized constructs of service quality, service …

/dissatisfaction formation process. Most research on this subject deals with thecausality direction of psychosocial benefits and satisfaction … psychosocial benefits within a customer satisfaction framework. Knowledge ofwhich functional benefit can control which psychosocial … benefit directly enables themanagement of customer satisfaction and indirectly purchase intention. Using Partial LeastSquares …

Purpose The objective of this study is to examine the impact of PAKSERV model on customers' satisfaction, loyalty and … The study found positive relationship of PAKSERV dimensions of service quality, customers' satisfaction, customers … as a partial mediation on the relationship between customers' satisfaction and customers' loyalty in the cultural context …

with major influence in customer satisfaction and loyalty towards the retailer, in order to guarantee a continuous and … satisfaction, and the effect of the latter on customer loyalty. … benefits perceived by customers, as well as the benefits obtained by the organization in terms of customer loyalty for four …

customer satisfaction, and service quality can mitigate customer switching behavior. Interestingly, the Shariah compliance also …This research examined the factors that affect customer satisfaction and switching behavior in the post-merger of the … state-owned Islamic banks in Indonesia. Data were collected by distributing an online questionnaire to a total of 210 Muslim …

This paper provides a comparative analysis of statistical methods to evaluate the consumer perception about the quality … of Services of General Interest. The evaluation of the service quality perceived by users is usually based on Customer … Satisfaction Survey data and an ex-post evaluation is then performed. Another approach, consisting in evaluating Consumers …

raised that it could in-crease customer satisfaction and strengthen customer loyalty. Therefore, a more in-depth question … werden, ob sich die mit der Einführung des Ombudsmannverfahrens verbundenen Hoffnungen auf eine größere Kundenzufriedenheit …

customer satisfaction in riding schools and their significance by using a structural equation model. A survey of 203 children … and adolescents was undertaken in five different German riding schools. Customer satisfaction was particularly influenced … aspect of the results is the strong influence of customer satisfaction on recommendation behaviour. …