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Assessing Electronic Service Delivery in Municipalities

Budding, Tjerk; Faber, Bram; Gradus, Raymond - 2017

In the Netherlands, electronic service delivery has become an important issue in many municipalities. Using the … delivery for all Dutch municipalities, we show that there is a large variety among the municipalities in the extent to which … municipalities. Some trends can be discerned, most notably the strong relationship of e-government adoption with demographic …

Persistent link: https://www.econbiz.de/10011819480

Drivers and barriers to e-government adoption in Indian cities

Samuel, Mercy; Doctor, Gayatri; Christian, Perez; … - In: Journal of Urban Management 9 (2020) 4, pp. 408-417

This paper aims to understand the awareness and adoption levels of e-government services and identify the drivers and barriers to adoption of e-government services in a developing country. A technology adoption model is synthesized based on study of existent literature, and further empirically...

Persistent link: https://www.econbiz.de/10014285635

e-Government Initiatives of Four Philippine Cities

Iglesias, Gabrielle - 2010

This study intends to provide a snapshot of the city government (in a developing country) as it uses information and communication technology (ICT) to transform its public service delivery and promote good urban governance. The volume of work related to services provided by local governments...

Persistent link: https://www.econbiz.de/10011421190

Keeping in Touch with Citizens Online: Social Media Usage in Dutch Local Government

Faber, Bram; Budding, Tjerk; Gradus, Raymond - 2019

, this article does empirical work on the ways in which social media is used by all 380 Dutch municipalities. It focuses on … populated municipalities with a larger and a higher-educated population use their Twitter account significantly different from …

Persistent link: https://www.econbiz.de/10012114754

Improving service quality, accountability and transparency of local government: The intervening role of information technology governance

Sofyani, Hafiez; Riyadh, Hosam Alden; Fahlevi, Heru - In: Cogent Business & Management 7 (2020) 1, pp. 1-20

This study aims to examine the perception of government employees about the association of the culture of compliance in information technology (IT) on the service quality, accountability, and transparency through effective IT governance (ITG) as an intervening variable. This study was carried...

Persistent link: https://www.econbiz.de/10012657094

Information and communications technology in the middle east: Situation as of 2010 and prospective scenarios for 2030

Abbassi, Jawad - 2011

This study analyzes the progress in information and communication technologies (ICT) in eleven MED countries and how they compare to the rest of the world in terms of sector's sophistication and development. In recent years, most countries of this region opened up their markets for multiple...

Persistent link: https://www.econbiz.de/10010326596

Digital transformation for a sustainable future: Insights from Brazil's civil service

Grimm, Sven; Reiners, Wulf; Braun, Mara; Donath, Laura; … - 2024

The study investigates the governance and understanding of digitalisation for sustainability among Brazilian civil servants, emphasizing their pivotal role in leveraging digital tools to achieve the 2030 Sustainable Development Goals (SDGs). Focusing on Brazil, a global leader in digital public...

Persistent link: https://www.econbiz.de/10015209707

Verwaltungsdigitalisierung in Deutschland: Der Stand zum Zielzeitpunkt des Onlinezugangsgesetzes Anfang 2023

Röhl, Klaus-Heiner - 2023

Die Digitalisierung der Verwaltung kommt in Deutschland nicht voran; im europäischen Vergleich befindet sich das Land im E-Government weiter im unteren Mittelfeld. Im Umsetzungsstand für digitale öffentliche Dienste der EU kam Deutschland 2022 nur auf Rang 18 der 27 Mitgliedsländer. Das...

Persistent link: https://www.econbiz.de/10014000363

E-Government und Digitalisierung in Thüringen

Röhl, Klaus-Heiner - 2023

Thüringen verfehlt ebenso wie die anderen Bundesländer und Deutschland insgesamt die selbst gesteckten und die europäischen Ziele zur Digitalisierung öffentlicher Leistungen. Die Umsetzung der 575 im Onlinezugangsgesetz aufgeführten Leistungen für Bürger und Unternehmen bis 2022 wurde...

Persistent link: https://www.econbiz.de/10014000520

A framework for digital transformation towards smart governance: Using big data tools to target SDGs in Ceará, Brazil

Furtado, Lara Sucupira; da Silva, Ticiana Linhares Coelho; … - In: Journal of Urban Management 12 (2023) 1, pp. 74-87

Smart Governance is a key pillar of the Smart City movement and an important pathway to achieving Sustainable Development Goals through digital transformation and technologic tools. However, the digital transformation is highly contextual and solutions from the Global North may not be adequate...

Persistent link: https://www.econbiz.de/10014285721