Airline rescheduling is a relatively new field in airline Operations Research but increasing amounts of traffic will make disturbances to the original schedule more frequent and more severe, and thus the need to address the various problems arising from this situation with systematic,...

The staff scheduling problem in the retail business is considered for which a new mathematical model and new solution methods are introduced. The problem is formalized as a set covering type problem. Columns represent feasible weekly working time patterns of one sales clerk. Rows correspond to...

Manpower still is one of the most expansive resources, in spite of increasing automation. While employee scheduling and rostering has been the topic of extensive research over the past decades, usually it is assumed that the demand for staff is either given or can be obtained without difficulty....

This paper studies a simultaneous vehicle and crew routing and scheduling problem arising in long-distance road transport in Europe: Pickup-and-delivery requests have to be fulfilled over a multi-period planning horizon by a heterogeneous fleet of trucks and drivers. Typically, in the vehicle...

We present a model for the vehicle and crew scheduling problem in urban public transport Systems by combining models for vehicle and crew scheduling that cover a great variety of real world aspects, especially constraints for crews resulting from wage agreements and internal regulations. The...

This paper presents a profit-oriented shift scheduling approach for inbound contact centers. The focus is on systems in which multiple agent classes with different qualifications serve multiple customer classes with different needs. We assume that customers are impatient, abandon if they have to...

This paper analyzes the job assignment problem faced by a firm when workers' skills are distributed along several dimensions and jobs require different skills to varying extent. I derive optimal assignment rules with and without slot constraints, and show that under certain circumstances workers...

The sales force deployment problem is considered which arises in many selling organizations. As a solution a novel mixed-integer formulation is introduced which is specifically characterized by an infinite number of variables. A column generation approach is proposed to obtain upper and lower...