Airline rescheduling is a relatively new field in airline Operations Research but increasing amounts of traffic will make disturbances to the original schedule more frequent and more severe, and thus the need to address the various problems arising from this situation with systematic,...

Manpower still is one of the most expansive resources, in spite of increasing automation. While employee scheduling and rostering has been the topic of extensive research over the past decades, usually it is assumed that the demand for staff is either given or can be obtained without difficulty....

This paper presents a profit-oriented shift scheduling approach for inbound contact centers. The focus is on systems in which multiple agent classes with different qualifications serve multiple customer classes with different needs. We assume that customers are impatient, abandon if they have to...

The staff scheduling problem in the retail business is considered for which a new mathematical model and new solution methods are introduced. The problem is formalized as a set covering type problem. Columns represent feasible weekly working time patterns of one sales clerk. Rows correspond to...

This paper analyzes the job assignment problem faced by a firm when workers' skills are distributed along several dimensions and jobs require different skills to varying extent. I derive optimal assignment rules with and without slot constraints, and show that under certain circumstances workers...

Effectiveness in the use of the work force is often the crucial advantage in a company's long-term success over its competitors, especially in technology driven and highly competitive branches as the one considered in this article. While employee scheduling and rostering has been the topic of...

The sales force deployment problem is considered which arises in many selling organizations. As a solution a novel mixed-integer formulation is introduced which is specifically characterized by an infinite number of variables. A column generation approach is proposed to obtain upper and lower...