How should wealth managers and private bankers find and serve the wealthy – particularly in developing countries? Several banks and consulting firms provide market sizing estimates for the number of high net worth and ultra-high net worth individuals. However, it is still an open question...

The paper at hand presents a customer satisfaction model for the private banking industry. We empirically assess the postulated model with the help of partial least squares (PLS) and use formative measurement models for the predictors of customer satisfaction and customer loyalty. The results of...

The wealth management industry has expanded greatly in the Middle East -- following the fortunes of wealth itself. How can wealth managers identify and grow their portfolios in this region? What policies can they push for in order to build wealth management and private banking services? What...

As the productivity of the European economy shows signs of slowing down, many hopes are pinned on digital technologies to reverse this trend. This study uses data from the EIBIS 2019 survey to examine whether the adoption of different digital technologies (such as advanced robotics, 3D printing,...

Empirically, compensation systems generate substantial effort despite weak monetary incentives. We consider reciprocal motivations as a source of incentives. We solve for the optimal contract in the basic principal-agent problem and show that reciprocal motivations and explicit performance-based...

This paper presents a critical overview of some recent attempts at building formal models of organizations as information-processing and problem-solving entities. We distinguish between two classes of models according to the different objects of analysis. The first class includes models mainly...

Aufbauend auf der These einer zunehmenden Vermarktlichung von Beschäftigungsverhältnissen und des Endes der Organisationsgesellschaft von Davis (2009a, 2009b) untersuchen wir den Wandel der Industrienation Deutschland zur Dienstleistungs- und Wissensgesellschaft und fragen, ob mit diesem...

This paper develops a methodology to compare the quality of examination services in different patent offices. Quality is defined as the extent to which patent offices comply with their patentability conditions in a transparent way. The methodology consists of a two-layer analytical framework...

Der Artikel basiert auf einem Vortrag des Vorstandsvorsitzenden der Deutsche Leasing AG im Rahmen des 3. Kölner Finanzsymposiums der Finance-Institute der Universität zu Köln am 30.10.2008. Anhand der Deutsche Leasing AG stellt Hans-Michael Heitmüller dar, wie sich eine große...