Business process management (BPM) drives corporate success through effective and efficient processes. In recent decades, knowledge has been accumulated regarding the identification, discovery, analysis, design, implementation, and monitoring of business processes. This includes methods and tools...

A citizen-centric view is key to channeling technological affordances into the development of future cities in which improvements are made with the quality of citizens' life in mind. This paper proposes City 5.0 as a new citizen-centric design paradigm for future cities, in which cities can be...

Process science is the interdisciplinary study of socio-technical processes. Socio-technical processes involve coherent series of changes over time, entailing actions and events that include humans and digital technologies. The ubiquitous availability of digital trace data, combined with...

Business Process Management is a boundary-spanning discipline that aligns operational capabilities and technology to design and manage business processes. The Digital Transformation has enabled human actors, information systems, and smart products to interact with each other via multiple digital...

Mit Wissensmanagementsystemen sollen Mitarbeiter zum zielgerechten Handeln in dynamischen Märkten befähigt werden. Im praktischen Arbeitsalltag werden diese Systeme jedoch oft als Overhead empfunden. Trotz des hohen Aufwands der Entwicklung der Systeme gelingt es kaum, das geschaffene...

In today’s dynamic business environment, organizations constantly change their business models to respond to emerging digital technologies and shifting customer expectations. It is a fundamental challenge to translate these changes into the organization’s operating model. When organizations...