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Can minimum prices assure the quality of professional services?

Meran, Georg; Schwarze, Reimund - 2007

This papers studies the effects on service quality and consumer surplus of a minimum price which is fixed by a bureaucratic non-monopolistic professional association. It shows that the price set by a Niskanen-type professional assocation will maximize consumer surplus only if consumers demand...

Persistent link: https://www.econbiz.de/10010293424

Outsourcing Public Services: Ownership, Competition, Quality and Contracting

Andersson, Fredrik; Jordahl, Henrik - 2011

We survey the literature on the effects of public sector outsourcing. Guided by theory, we systematically arrange … indicates that public sector outsourcing generally reduces costs without hurting quality. This is clearly the case for … "perfectly contractible services" like garbage collection, but outsourcing often seems to work reasonably well also for some …

Persistent link: https://www.econbiz.de/10010320383

When quality today affects service needs tomorrow

Eika, Kari - 2004

Quality in the human services has long term effects. Reduced quality of service now increases the service recipients’ future service needs and other social costs. This paper shows that such effects should be considered when a government designs contracts with a for-profit service provider. If...

Persistent link: https://www.econbiz.de/10010284253

Does the product quality hypothesis hold true? Service quality differences between independent and exclusive insurance agents

Trigo Gamarra, Lucinda - 2007

Insurance products are distributed both by independent and dependent agents, although the use of independent agents is more costly. The product quality hypothesis states that independent agents provide both insurers and customers with higher service quality and therefore, remain on the market....

Persistent link: https://www.econbiz.de/10010319231

Measuring service quality: The opinion of Europeans about utilities

Ferrari, Pieralda A.; Salini, Silvia - 2008

This paper provides a comparative analysis of statistical methods to evaluate the consumer perception about the quality of Services of General Interest. The evaluation of the service quality perceived by users is usually based on Customer Satisfaction Survey data and an ex-post evaluation is...

Persistent link: https://www.econbiz.de/10010270942

Determinants of service quality in bureaucracy: Parkinson's theory at work

Jochimsen, Beate - 2007

Parkinson's law states that work expands to fill the time available for its completion and that the number of administrators in an office is bound to increase over time. An unique laboratory to test Parkinson's ideas are vehicle registration offices in Germany. Using their data we found...

Persistent link: https://www.econbiz.de/10010299121

Determinants of customer satisfaction of banking industry in Bangladesh

Uddin, Mohammed Belal; Akhter, Bilkis - In: Pakistan Journal of Commerce and Social Sciences (PJCSS) 6 (2012) 2, pp. 242-256

This study aims to investigate, through the development and operationalized constructs of service quality, service charge, perceived value, and customer satisfaction; customer satisfaction and its determinants of the banking industry in Bangladesh. An exploratory factor analysis and structural...

Persistent link: https://www.econbiz.de/10011938313

Digitalisierung im Handwerk - Wer profitiert und wer verliert

Fredriksen, Kaja; Runst, Petrik - 2016

Das Handwerk ist verschiedenen technologiebedingten Veränderungen unterworfen. Es wurde bisher kaum untersucht, welche Handwerksunternehmen von dieser Entwicklung in welcher Weise betroffen sind. Handwerksbetriebe haben z.B. seit einiger Zeit die Möglichkeit, Online-Plattformen, wie MyHammer...

Persistent link: https://www.econbiz.de/10011964153

School Choice and School Quality in the US

Nechyba, Thomas - In: CESifo DICE Report 02 (2004) 4, pp. 33-38

Persistent link: https://www.econbiz.de/10011696489

Estimating the impact of access conditions on service quality in post

Swinand, Gregory; O'Toole, Conor; Lyons, Seán - 2010

Third party access to postal networks can be made subject to a range of access conditions. While the pricing of postal network access has received much research attention, the effects of access on quality of service have received less. Using data on international postal services in a large panel...

Persistent link: https://www.econbiz.de/10010277694