Industry 4.0 - also known as the modern industrial revolution-nurtures close collaboration between various organizations so that they can come together for innovation. While aiming for digital transformation through such innovation, these organizations form certain interdependencies due to the...

Purpose: Servitization is a rising trend as companies look for new revenue streams. This paper presents a study of customer care business model evolution in the smartphone industry. The paper identifies key changes in the business models during recent years and their implications for companies...

Purpose: The article focuses on supply capability creation (SCC) within the new product development (NPD). The purpose is to establish an SCC process describing the main SCC activities and milestone criteria in preparing the supply process for new products. Design/methodology/approach: The...