Using the DART (dialogue, access, risk, and transparency) model as a core framework of value co-creation (VCC), and in the context of hospitality services, this study explores the role VCC might have in customers' perceived value (PV). The study delineates two characteristics of PV - perceived...

Many researchers and economists have argued that competitiveness studies conducted by WEF and IMD, show limitations in small-economies, even more when they have different characteristics. The objective of this research is to study the competitiveness of three small-economies: Puerto Rico, Costa...