The information systems, e-business, and e-government literature has unanimously shown that trust and risk are antecedents of the use of information technology and technology-based services. However, a deeper understanding of the relationship between trust and risk, especially when taking into...

Public administration institutions increasingly use business process management (BPM) to innovate internal operations, increase process performance and improve their services. Research on private sector companies has shown that organizational culture may impact an organization's BPM and this...

[Conclusion] As far as we are aware, this study is one of the first to give a comprehensive overview of research on trust in the context of technology. It thus goes beyond previous studies that examine trust in the context of specific technologies in that it uncovers and structures the status...

Die Covid-19-Pandemie führte zu massiven Einschränkungen und Beeinträchtigung der politischen Öffentlichkeit. Die Befragung von über 1500 Ratsmitgliedern in Nordrhein-Westfalen zeigte, dass auf lokaler Ebene Gemeinderäte nur eingeschränkt arbeiten konnten. Nach einem vollständigen...

Die Gesellschaft steht angesichts sich wandelnder Formen sozialer Ungleichheit immer wieder vor der Herausforderung, Inklusion in der politischen Partizipation zu gewährleisten. Aber: Politisch aktive Personen in marginalisierten Lagen sind in Beteiligungsformaten meist in der Minderheit....

E-commerce has embraced the digital transformation and innovated with e-service touchpoints to improve customers’ experiences. Now some traditional, less-digitalized brick and mortar (BaM) retailers are starting to counteract the increasing competition by adopting digital touchpoints. However,...

Business Process Management is a boundary-spanning discipline that aligns operational capabilities and technology to design and manage business processes. The Digital Transformation has enabled human actors, information systems, and smart products to interact with each other via multiple digital...