It has often been claimed that services are so much special and featured by challenging characteristics such as "intangibility", "perishability" "simultaneity" and "heterogeneity". This paper will show that indeed services and industrial manufacturing are both featured by same process...

As more and more attention is paid to the formation of models of new service development, it is noticed that the compositions of a new model are usually based only on examples of previous models that were presented in the scientific literature. Although the practical application of the proposed...

This article conceptually explores the dark side of luxury work, i.e. service work in the luxury segment, by using the analytical perspective of 'paradoxes'. We identify three paradoxes arising from the dark side of luxury work which are interrelated, affect different actors (managers, customers...

The capability of organizations to accumulate and apply new knowledge is a key factor in order to achieve the new competitive standards. A continuous changing diversity, to which the need of adaptation to the changes of external environment is added, speeds up the rate of development and...

This paper proposes and estimates a two-step methodology to measure international managerial skill and calculate its impact on firm performance, using a sample of the biggest private Colombian exporting firms. The first step quantifies the manager's organizational capital contribution to improve...

Following the massive impact of the Covid-19 pandemic on the global economy and on small and medium-sized enterprises (SMEs) in particular, the concept of resilience has experienced a renaissance. As an organizational concept, business model resilience describes the extent to which an...

The main aim of this contribution is to outline the role and importance of key performance indicators in the frame of Industry 4.0 implementation. These key performance indicators are presented as a cornerstone for industry 4.0 implementation in organizational practice, since they represent key...

This paper addresses the question of organization of work and efficient reorganization. An emerging literature is basically concerned with the polar model of high involvement (holistic) vs. traditional (Tayloristic) work organizations. This paper extends in two ways: First, the polar case is...

The objective of the paper is to confront the conclusions in the seminal papers of Lindbeck and Snower (2001, 2000, 1996) and Snower (1998) with the empirical evidence in the manufacturing sector, thus testing the from-Tayloristic-to-holistic-organization model. Starting from stylized facts as...

Das Polarmodell zur holistischen Reorganisation nimmt seinen Ausgang bei den stilisierten Fakten der vergangenen zwei Dekaden, die durch massive Umbauprozesse, gerade auch bei der Arbeitsorganisation, gekennzeichnet sind. Der vorliegende Beitrag schließt den Kreis, indem er das Polarmodell...