Purpose: This study investigates the industry competitiveness problem, which plays an important role in crediting rating industry safety. Based on a comprehensive literature review, we found that there is much room to improve regarding of competitiveness assessment in crediting rating industry....

We study how rework routing together with wage and piece rate compensation can strengthen incentives for quality. Traditionally, rework is assigned back to the agent who generates the defect (in a self routing scheme) or to another agent dedicated to rework (in a dedicated routing scheme). In...