This article studies how the choice of the mechanism of governance affects online ratings of hotels, empirically exploring the conditions under which various governance mechanisms improve (or damage) them. We emphasize that no governance mode is universally superior. However, when the mechanism...

The aim of this paper is to analyze if the choice of different mechanisms of governance affects the efficiency of hotel chain from the Transaction Cost Economics perspective. The analysis has been carried out using Data Envelopment Analysis (DEA) on the Spanish leader hotel company, Sol Meliá....