Service quality and customer satisfaction are parts of factors that influence customer loyalty to bank services. Both are necessary to be fulfilled in order to gain customer loyalty, which in turn maintaining organization survival in the long term. This study aims to (1) examine how service...

The current study attempts to construct a valid and applicable job satisfaction scale for measuring the contentment level of hospital staff in Taiwan. The job description inventory (JDI) and Job Satisfaction Index (JSI) were adopted as the foundation of the job satisfaction measure for hospital...

In recent years, patient safety culture in healthcare organizations has been considered as a critical issue for improving the quality of healthcare. The current study attempts to examine the perceptions of patient safety from four different categories of hospital staffs in a case hospital by...