Mit der zunehmenden Digitalisierung von Wirtschaft und Gesellschaft ist die Vision der Industrie 4.0, einer intelligenten und vernetzten Produktion, entstanden. Inzwischen ist Digitalisierung für Unternehmen ein entscheidender Faktor, um zukunfts- und wettbewerbsfähig zu bleiben. Allerdings...

Despite substantial investments in business process management (BPM), every organization experiences deviant processes, i.e., processes that show different behavior than intended. Thus, process deviance is an essential topic of BPM research and practice. Today, research on process deviance is...

Business process management (BPM) drives corporate success through effective and efficient processes. In recent decades, knowledge has been accumulated regarding the identification, discovery, analysis, design, implementation, and monitoring of business processes. This includes methods and tools...

Digitale Transformation ist für Unternehmen in allen Branchen ein Muss und erfordert sowohl die Weiterentwicklung von bestehenden Geschäftsmodellen, als auch gleichzeitig die Entwicklung neuer digitaler Geschäftsmodelle. Die Digitalisierung bietet Unternehmen hierbei zahlreiche Möglichkeiten...

Generative AI technologies, such as large language models, have the potential to revolutionize much of our higher education teaching and learning. ChatGPT is an impressive, easy-to-use, publicly accessible system demonstrating the power of large language models such as GPT-4. Other compa- rable...

Thanks to digital technologies, information about customer needs and contexts is becoming accessible ever more easily and service providers are more closely connected to customers. This development enables services to act on behalf of customers and to proactively initiate the customer...

Taxonomies are classification systems that help researchers conceptualize phenomena based on their dimensions and characteristics. To address the problem of 'ad-hoc' taxonomy building, Nickerson et al. (2013) proposed a rigorous taxonomy development method for information systems researchers....