practices in the manufacturing industries. The objective is to investigate the competitive priorities domains' implementation … and its defining measurement items emphasizing manufacturing industries in the Union Territory of Puducherry. Design …/methodology/approach: The essential information has been gathered from 350 manufacturing firms by utilizing very much stretchered polls; most …

The study is aimed to explore the gap between the level of expectation in service quality and service perception and … the relation of actual service received and customer satisfaction. The findings revealed a gap between service quality … level expected by customers and actually what they perceive except in the case of tangibility, where perceived quality …

, quality, delivery speed, customer service, and social comparison affect satisfaction in the Bangladeshi market. The objective … using SEM procedures. The study indicates criteria such as price, quality, speed of delivery, customer service, and social … comparison predominantly affect consumer satisfaction. However, the present study indicated that when quality and service are …

theory and applications in the domain of quality. Following this statement one can notice a considerable evolution of the … advanced approach associated to the concept of quality management in services of specialists bringing to attention modalities … efficiency and efficacy to real consumers’ requests and perceptions. The quality management approach at tourist’s services level …

period. They are function of the quality, usage and maintenance (storage) of sold product. In marketing sense, warranty costs …

quality improvements in the data source are needed in order to move beyond experimental statistics. If these quality … indicator, and considers the quality requirements for using these new data sources as a toolkit for sound decision and policy …

Mobile network data are considered a promising new data source, but its quality for use in official statistics has … the existing official data. However, the production of statistics in line with the official quality criteria is currently …, describes the major quality aspects. On the basis of this experience, the following conclusion is reached: the data source is …

This paper develops a methodology to compare the quality of examination services in different patent offices. Quality … substantially: the EPO provides higher-quality and more expensive services than the USPTO, while the JPO is in an intermediate … of Jaffe and Lerner's (2004) conjecture of a vicious cycle linking the quality of examination and demand for patents; and …