Information technology is no longer the limiting factor but rather the enabler for the analysis of enormous amounts of data and the transformation of data into information. However, there is a lack of information quality due to wrong, late or imprecise information. The adequate quality of...

Purpose: Although firms try to shorten time-to-market, the duration of product development projects might anyway jeopardize the assumptions made at the beginning of the design process. This includes the definition of product attributes for ensuring customer satisfaction, thus forecasting...

The impulse to think about process-induced social networks (in short: process networks) comes from the discipline of "Process Mining" (e.g. van der Aalst et al. 2005). The relevant literature refers to an "organizational view" or "organizational mining" in process mining. In essence, process...

Das "Brechen von Infektionsketten" ist das Ziel für den Öffentlichen Gesundheitsdienst (ÖGD) in der Pandemiebekämpfung. Diese komplexe Aufgabe benötigt digitale Unterstützung in den Gesundheitsämtern. Entgegen der landläufigen Meinung ist in den meisten Fällen dafür geeignete Software...

In order to improve transparency and stabilise health care costs, several countries have decided to reform their healthcare system on the basis of diagnosis-related groups (DRG). DRGs are not only used for classifying medical treatments, but also for case-based reimbursement, hence induce active...

The competitive nature of business today requires the knowledge to be able to manipulate process levels in a predictable fashion and to reduce process variation (quality control). This goal can beachieved through the use of experimentation to identify and confirm the effects of the process...

The risks associated with global supply chain management has created a discourse among practitioners and academics. This is evident by the business uncertainties growing in supply chain management, which pose threats to the entire network flow and economy. This paper aims to review the existing...

Purpose: Lean approach is widely recognized today as an effective approach to process management and more specifically to performance improvement of processes. However, there is an ambiguity around this approach, which leads to the failure of several companies to achieve their desired...

The significance of insurance activity is constantly growing, generating new problems and posing new challenges. One of these challenges is meeting the growing requirements and expectations of customers. This requires the efficient management of insurance companies, which means the necessity to...

Process management is a concept that is used in public administration units in Poland to an increasing extent. Implementing this concept in public organizations, in line with the assumptions of New Public Management, is directed, among others, to increase their efficiency. The purpose of the...