Showing 1 - 10 of 186
), Supply Chain Management (SCM), Customer Relationship Management (CRM)) and firms' innovational performance for process as … medium-run of two to four years. Concerning product innovational performance, only CRM systems increase the firms' likelihood …
Persistent link: https://www.econbiz.de/10010270267
), Supply Chain Management (SCM), Customer Relationship Management (CRM)) and labor productivity. It reveals the performance … enterprise system usage are realized through use of the three main enterprise systems together. In addition, SCM and CRM function …
Persistent link: https://www.econbiz.de/10010298850
), Supply Chain Management (SCM), Customer Relationship Management (CRM)) and firms' innovational performance. It studies …, CRM systems increase the firms' likelihood to acquire product innovations, although the impact only emerges for the short …
Persistent link: https://www.econbiz.de/10010299846
All the areas within the company contact their customers, some directly and others from within the organization. CRM … of client's information in order to adjust CRM strategies to meet the expectations and adding value …
Persistent link: https://www.econbiz.de/10010280546
Combining qualitative data and qualitative comparative analysis (QCA) holds great analytic potential because it allows for detailed insights into social processes as well as systematic cross-case comparisons. But despite many applications, continuous methodological development, and some critique...
Persistent link: https://www.econbiz.de/10012505562
One substantial issue that is still unexplored enough in the academic literature is user satisfaction antecedents in the Enterprise System (ES) domain. To address this issue, this paper draws upon the Information System Success Model (ISSM) to explore the influence of system quality, information...
Persistent link: https://www.econbiz.de/10014001721
This paper analyzes the relationship between service innovation and different types of enterprise software systems, i.e. standardized enterprise software designed to fit one certain business sector and enterprise software specifically customized for a single firm. Using firm-level data of a...
Persistent link: https://www.econbiz.de/10010303804
Purpose: The purpose of this paper is to identify the impact of enterprise systems (ESs), in particular radio frequency identification (RFID) and enterprise resource planning (ERP) systems, on supply chain management (SCM). The results of this conceptual paper demonstrate that ERP and RFID...
Persistent link: https://www.econbiz.de/10011946153
The potential of Enterprise Resource Planning (ERP) systems to integrate the business functions of any organization has led to its proliferation since the 1990s. Arguably, ERP systems potentially enable an organization to become competitive, and their impact has since been extensively researched...
Persistent link: https://www.econbiz.de/10012142725
Zusammenfassung Die Softwarehersteller propagieren für Enterprise Systems das Cloud Computing. So sollen sämtliche Komponenten von Enterprise Systems langfristig nur noch als Software as a Service genutzt werden. Aufgrund der Abhängigkeit vieler Anwendungsunternehmen von den wenigen Anbietern...
Persistent link: https://www.econbiz.de/10015409236