This study investigates and examines the relationship between community involvement in the tourism development community and its perceived environmental, sociocultural, and economic impacts on the welfare of local tourism residents. A quantitative approach is used in this study. This involved...

Purpose - The purpose of this study is to apply hybrid cluster analysis in classifying PT Pelindo I customers based on the level of customer satisfaction with passenger services of PT Pelindo I. Design/methodology/approach - Hybrid cluster analysis is a combination of hierarchical and...