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Business effectiveness and professional service personnel: Relational or transactional managers?
Paulin, Michèle; Ferguson, Ronald J.; Payaud, Marielle - In: European journal of marketing : EJM 34 (2000) 3-4, pp. 453-471
Persistent link: https://www.econbiz.de/10006094565
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Contractual Governance, Relational Governance, and the Performance of Interfirm Service Exchanges: The Influence of Boundary-Spanner Closeness
Ferguson, Ronald J.; Paulin, Michèle; Bergeron, Jasmin - In: Journal of the Academy of Marketing Science 33 (2005) 2, pp. 217-234
Persistent link: https://www.econbiz.de/10006150064
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External effectiveness of service management: A study of business-to-business relationships in Mexico, Canada and the USA
Paulin, Michèle; Ferguson, Ronald J.; Salazar, Ana … - In: International journal of service industry management : IJSIM 10 (1999) 5, pp. 409-429
Persistent link: https://www.econbiz.de/10007120395
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Customer sociability and the total service experience: Antecedents of positive word-of-mouth intentions
Ferguson, Ronald J.; Paulin, Michèle; Bergeron, Jasmin - In: Journal of service management 21 (2010) 1, pp. 25-45
Persistent link: https://www.econbiz.de/10008386132