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Bienstock, Carol C.
23
Demoranville, Carol W.
6
Mentzer, John T.
4
Royne, Marla B.
4
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3
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3
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Amini, Mehdi
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The journal of services marketing
5
International journal of production economics
3
International journal of physical distribution & logistics management : IJPD & LM
2
Business horizons
1
International journal of business performance and supply chain modelling : IJBPSCM
1
International journal of management
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International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
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1
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Question order effects in measuring service quality
Demoranville, Carol W.
;
Bienstock, Carol C.
- In:
International journal of research in marketing : IJRM ; …
20
(
2003
)
3
,
pp. 217-232
Persistent link: https://www.econbiz.de/10006168851
Saved in:
2
Using question order for predictive service quality measures
Demoranville, Carol W.
;
Bienstock, Carol C.
;
Judson, Kim
- In:
The journal of services marketing
22
(
2008
)
3
,
pp. 255
Persistent link: https://www.econbiz.de/10008057904
Saved in:
3
Using question order for predictive service quality measures
Demoranville, Carol W.
;
Bienstock, Carol C.
;
Judson, Kim
- In:
The journal of services marketing
22
(
2008
)
2-3
,
pp. 255
Persistent link: https://www.econbiz.de/10008065415
Saved in:
4
Organizational citizenship behavior and service quality
Bienstock, Carol C.
;
Demoranville, Carol W.
;
Smith, …
- In:
The journal of services marketing
17
(
2003
)
4-5
,
pp. 357-378
Persistent link: https://www.econbiz.de/10007103453
Saved in:
5
Organizational citizenship behavior and service quality
Bienstock, Carol C.
;
Demoranville, Carol W.
;
Smith, …
- In:
The journal of services marketing
17
(
2003
)
4-5
,
pp. 357-378
Persistent link: https://www.econbiz.de/10007104518
Saved in:
6
Organizational citizenship behavior and service quality
Bienstock, Carol C.
;
Demoranville, Carol W.
;
Smith, …
- In:
The journal of services marketing
17
(
2003
)
4
,
pp. 357-378
Persistent link: https://www.econbiz.de/10007105077
Saved in:
7
ARTICLES - An Experimental Investigation of the Outsourcing Decision for Motor Carrier Transportation
Bienstock, Carol C.
;
Mentzer, John T.
- In:
Transportation journal
39
(
1999
)
1
,
pp. 42-59
Persistent link: https://www.econbiz.de/10006698795
Saved in:
8
Designing a reverse logistics operation for short cycle time repair services
Amini, M.Mehdi
;
Retzlaff-Roberts, Donna
;
Bienstock, Carol C.
- In:
International journal of production economics
96
(
2005
)
3
,
pp. 367-380
Persistent link: https://www.econbiz.de/10006237858
Saved in:
9
Measuring Physical Distribution Service Quality
Bienstock, Carol C.
;
Mentzer, John T.
;
Bird, Monroe Murphy
- In:
Journal of the Academy of Marketing Science
25
(
1997
)
1
,
pp. 31-44
Persistent link: https://www.econbiz.de/10006153798
Saved in:
10
FOCUS ON KNOWLEDGE - Benchmarking Sales Forecasting Management - Predicting the future is reaching new levels of quality and accuracy with these best sales forecasting practices
Mentzer, John T.
;
Bienstock, Carol C.
;
Kahn, Kenneth B.
- In:
Business horizons
42
(
1999
)
3
,
pp. 48-56
Persistent link: https://www.econbiz.de/10006192962
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