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Brown, Stephen W.
33
Michel, Stefan
16
Gallan, Andrew S.
7
Bettencourt, Lance A.
6
Bitner, Mary Jo
5
Meuter, Matthew L.
4
Tax, Stephen S.
4
Gremler, Dwayne D.
3
Johnston, Robert
3
Ostrom, Amy L.
3
Bowen, David
2
Fisk, Raymond P.
2
Hollmann, Thomas
2
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1
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1
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1
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International journal of service industry management : IJSIM
7
Marketing management : a quarterly business management publication of the American Marketing Association
7
Journal of the Academy of Marketing Science
5
Journal of service management
4
Business horizons
3
California management review : CMR
3
Journal of marketing
3
Journal of retailing
3
Harvard-Business-Manager : das Wissen der Besten
2
Marketing Review St. Gallen : die neue Thexis-Marketingfachzeitschrift für Theorie und Praxis
2
Sloan management review
2
The journal of business & industrial marketing
2
Die Betriebswirtschaft : DBW
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
Journal of business research : JBR
1
Journal of marketing management : MM
1
Journal of marketing theory and practice
1
Thunderbird international business review
1
Zeitschrift für Arbeitswissenschaft
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OLC EcoSci
ECONIS (ZBW)
63
USB Cologne (EcoSocSci)
15
Other ZBW resources
6
RePEc
3
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1
Service-Logic Innovations: How to Innovate Customers, Not Products
Michel, Stefan
;
Brown, Stephen W.
;
Gallan, Andrew S.
- In:
California management review : CMR
50
(
2008
)
3
,
pp. 49-65
Persistent link: https://www.econbiz.de/10008056957
Saved in:
2
An expanded and strategic view of discontinuous innovations: deploying a service-dominant logic
Michel, Stefan
;
Brown, Stephen W.
;
Gallan, Andrew S.
- In:
Journal of the Academy of Marketing Science
36
(
2008
)
1
,
pp. 54-66
Persistent link: https://www.econbiz.de/10007908096
Saved in:
3
Customer positivity and participation in services: an empirical test in a health care context
Gallan, Andrew S.
;
Jarvis, Cheryl Burke
;
Brown, Stephen W.
- In:
Journal of the Academy of Marketing Science
41
(
2013
)
3
,
pp. 338-356
Persistent link: https://www.econbiz.de/10010096149
Saved in:
4
Shaping, organizing, and rethinking service innovation: a multidimensional framework
Rubalcaba, Luis
;
Michel, Stefan
;
Sundbo, Jon
;
Brown, …
- In:
Journal of service management
23
(
2012
)
5
,
pp. 696-716
Persistent link: https://www.econbiz.de/10010026072
Saved in:
5
Transformative service research: An agenda for the future
Anderson, Laurel
;
Ostrom, Amy L.
;
Corus, Canan
;
Fisk, …
- In:
Journal of business research : JBR
66
(
2013
)
8
,
pp. 1203-1210
Persistent link: https://www.econbiz.de/10010119598
Saved in:
6
Examining career development programs for the sales force
Jackson Jr, Donald W.
;
Hollmann, Thomas
;
Gallan, Andrew S.
- In:
The journal of business & industrial marketing
21
(
2006
)
4-5
,
pp. 291-299
Persistent link: https://www.econbiz.de/10007278639
Saved in:
7
Examining career development programs for the sales force
Jr, Donald W.Jackson
;
Hollmann, Thomas
;
Gallan, Andrew S.
- In:
The journal of business & industrial marketing
21
(
2006
)
5
,
pp. 291-299
Persistent link: https://www.econbiz.de/10007283850
Saved in:
8
A comparison and expansion of the bases used for evaluating salespeople's performance
Jackson, Donald W.
;
Schlacter, John L.
;
Bridges, Claudia M.
- In:
Journal of marketing theory and practice
18
(
2010
)
4
,
pp. 395-406
Persistent link: https://www.econbiz.de/10009884955
Saved in:
9
TRENDS - Die Vorteile schnellen Scheiterns - Diversifikation: Was McDonald's aus seinem missglückten Ausflug in die Hotellerie lernte.
Michel, Stefan
- In:
Harvard-Business-Manager : das Wissen der Besten
29
(
2007
)
11
,
pp. 18-21
Persistent link: https://www.econbiz.de/10007877676
Saved in:
10
Implementierungshürden des Value Based Pricing
Michel, Stefan
;
Pfäffli, Patrick
- In:
Marketing Review St. Gallen : die neue …
26
(
2009
)
5
,
pp. 26-31
Persistent link: https://www.econbiz.de/10009854004
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