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Eick, Stephen G.; Massey, William A.; Whitt, Ward - In: Operations research : the journal of the Operations … 41 (1993) 4, pp. 731-742

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Davis, Jimmie L.; Massey, William A.; Whitt, Ward - In: Management science : journal of the Institute for … 41 (1995) 6, pp. 1107

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Eick, Stephen G.; Massey, William A.; Whitt, Ward - In: Management science : journal of the Institute for … 39 (1993) 2, pp. 241-252

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Mandelbaum, Avi; Massey, William A. - In: Mathematics of operations research 20 (1995) 1, pp. 33-64

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Whitt, Ward - In: Manufacturing & service operations management : M & SOM 15 (2013) 2, pp. 166-169

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Abate, Joseph; Whitt, Ward - In: Journal of the Operations Research Society of Japan : JORSJ 42 (1999) 3, pp. 268-285

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