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McColl-Kennedy, Janet R.
13
Mccoll-Kennedy, Janet R.
7
Härtel, Charmine E.J.
6
Ashkanasy, Neal M.
3
Fetter Jr, Richard E.
3
Patterson, Paul G.
3
Anderson, Ronald D.
2
Brady, Michael K.
2
Jordan, Peter J.
2
Salunke, Sandeep
2
Smith, Amy K.
2
Soutar, Geoffrey N.
2
Sweeney, Jillian C.
2
Weerawardena, Jay
2
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1
Bennett, Rebekah
1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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Journal of business research : JBR
5
The journal of services marketing
5
Journal of retailing
3
Industrial marketing management : the international journal for industrial and high-tech firms
2
Administrative science quarterly : ASQ ; dedicated to advancing the understanding of administration through empirical investigation and theoretical analysis
1
European journal of marketing : EJM
1
Human resource development quarterly
1
Human resource management review
1
Journal of management : JOM
1
Journal of managerial psychology
1
Journal of professional services marketing
1
Journal of service management
1
Journal of the Academy of Marketing Science
1
Marketing intelligence & planning
1
The Academy of Management review : AMR
1
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
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OLC EcoSci
ECONIS (ZBW)
150
Other ZBW resources
36
BASE
14
RePEc
7
USB Cologne (EcoSocSci)
2
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1
Customer satisfaction should not be the only goal
Bennett, Rebekah
;
Rundle-Thiele, Sharyn
- In:
The journal of services marketing
18
(
2004
)
6-7
,
pp. 514-523
Persistent link: https://www.econbiz.de/10007100852
Saved in:
2
Subordinate-manager gender combination and perceived leadership style influence on emotions, self-esteem and organizational commitment
Mccoll-Kennedy, Janet R.
;
Anderson, Ronald D.
- In:
Journal of business research : JBR
58
(
2005
)
2
,
pp. 115-125
Persistent link: https://www.econbiz.de/10006713995
Saved in:
3
Justice strategy options for increased customer satisfaction in a services recovery setting
Sparks, Beverley A.
;
Mccoll-Kennedy, Janet R.
- In:
Journal of business research : JBR
54
(
2001
)
3
,
pp. 209-218
Persistent link: https://www.econbiz.de/10006724464
Saved in:
4
Special issue on services marketing: Australia
Mccoll-Kennedy, Janet R.
- In:
Journal of business research : JBR
54
(
2001
)
3
,
pp. 185-188
Persistent link: https://www.econbiz.de/10006724467
Saved in:
5
Towards a model of dynamic capabilities in innovation-based competitive strategy: Insights from project-oriented service firms
Salunke, Sandeep
;
Weerawardena, Jay
;
McColl-Kennedy, …
- In:
Industrial marketing management : the international …
40
(
2011
)
8
,
pp. 1251-1264
Persistent link: https://www.econbiz.de/10009806451
Saved in:
6
Reconceptualizing professional service firm innovation capability: Scale development
Hogan, Suellen J.
;
Soutar, Geoffrey N.
;
McColl-Kennedy, …
- In:
Industrial marketing management : the international …
40
(
2011
)
8
,
pp. 1264-1274
Persistent link: https://www.econbiz.de/10009806452
Saved in:
7
Competing through service innovation: The role of bricolage and entrepreneurship in project-oriented firms
Salunke, Sandeep
;
Weerawardena, Jay
;
McColl-Kennedy, …
- In:
Journal of business research : JBR
66
(
2013
)
8
,
pp. 1085-1097
Persistent link: https://www.econbiz.de/10010119585
Saved in:
8
Impact of leadership style and emotions on subordinate performance
Mccoll-Kennedy, Janet R.
;
Anderson, Ronald D.
- In:
The leadership quarterly : LQ ; an international …
13
(
2002
)
5
,
pp. 545-560
Persistent link: https://www.econbiz.de/10007810876
Saved in:
9
Involvement, satisfaction, and brand loyalty in a small business services setting
Russell-Bennett, Rebekah
;
Mccoll-Kennedy, Janet R.
; …
- In:
Journal of business research : JBR
60
(
2007
)
12
,
pp. 1253-1260
Persistent link: https://www.econbiz.de/10007865896
Saved in:
10
Customer Rage Episodes: Emotions, Expressions and Behaviors
Mccoll-Kennedy, Janet R.
;
Patterson, Paul G.
;
Smith, Amy K.
- In:
Journal of retailing
85
(
2009
)
2
,
pp. 222
Persistent link: https://www.econbiz.de/10008259742
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