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The Study of Values: Construction of the fourth edition
Kopelman, Richard E.; Rovenpor, Janet L.; Guan, Mingwei - In: Journal of vocational behavior 62 (2003) 2, pp. 203-220
Persistent link: https://www.econbiz.de/10006651573
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GMFAC: How a simply successful approach to organizational improvement worked at a large city hospital
Kopelman, Richard E. - In: Journal of organizational excellence : realizing the … 23 (2003) 1, pp. 37-42
Persistent link: https://www.econbiz.de/10006368494
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Executive Coaching as a Transfer of Training Tool: Effects on Productivity in a Public Agency
Olivero, Gerald; Bane, K.Denise; Kopelman, Richard E. - In: Public personnel management 26 (1997) 4, pp. 461-470
Persistent link: https://www.econbiz.de/10006202468
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SERVICE PERFORMANCE - Reducing Patient-Flow Cycle Time in the Emergency Room of an Inner-City Hospital
Olivero, Gerald; Kopelman, Richard E. - In: National productivity review : the journal of … 17 (1998) 4, pp. 5-12
Persistent link: https://www.econbiz.de/10006392063
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A Point of View-Managing for Productivity: One-Third of the Job
Kopelman, Richard E. - In: National productivity review : the journal of … 17 (1998) 3, pp. 1-2
Persistent link: https://www.econbiz.de/10006393010
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Further development of a measure of theory X and Y managerial assumptions
Kopelman, Richard E.; Prottas, David J.; Falk, David W. - In: Journal of managerial issues : JMI 24 (2012) 4, pp. 450-470
Persistent link: https://www.econbiz.de/10010117320
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Work-family programs: factors affecting employee knowledge and accuracy
Prottas, David J.; Thompson, Cynthia A.; Kopelman, … - In: Personnel review : a professional journal reporting new … 36 (2007) 2, pp. 163-189
Persistent link: https://www.econbiz.de/10007596965
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Interpreting the success of Zappos.com, Four Seasons, and Nordstrom: Customer centricity is but one‐third of the job
Kopelman, Richard E.; Chiou, Andy Y.; Lipani, Louis J.; … - In: Global business and organizational excellence : a … 31 (2012) 5, pp. 20-36
Persistent link: https://www.econbiz.de/10009980582
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Interpreting the success of Zappos.com, Four Seasons, and Nordstrom: Customer centricity is but one‐third of the job
Kopelman, Richard E.; Chiou, Andy Y.; Lipani, Louis J.; … - In: Global business and organizational excellence : a … 31 (2012) 6, pp. 63-79
Persistent link: https://www.econbiz.de/10010001302
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Erratum for:“Interpreting the success of Zappos.com, Four Seasons, and Nordstrom: Customer centricity is but one‐third of the job” from Global Business and Organizational Excellence, July/August 2012, Volume 31, Number 5, pages 20–35
Kopelman, Richard E.; Chiou, Andy Y.; Lipani, Louis J.; … - In: Global business and organizational excellence : a … 31 (2012) 6, pp. 79-80
Persistent link: https://www.econbiz.de/10010001303