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Grove, Stephen J.
25
Fisk, Raymond P.
18
John, Joby
8
Dorsch, Michael J.
6
Carlson, Les
5
Pickett, Gregory M.
4
Ha, Hong-Youl
3
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3
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European journal of marketing : EJM
6
The journal of services marketing
6
The service industries journal
4
Journal of advertising : official publication of the American Academy of Advertising
2
Journal of business research : JBR
2
Journal of retailing
2
Journal of service research : JSR
2
Journal of the Academy of Marketing Science
2
Managing service quality : MSQ ; an international journal
2
The journal of consumer marketing
2
Journal of current issues and research in advertising : JCIRA
1
Journal of internet commerce
1
Journal of macromarketing : examining the interactions among markets, marketing, and society
1
Journal of marketing education : JME
1
Journal of marketing theory and practice
1
Journal of service management
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Marketing intelligence & planning
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Marketing management : a quarterly business management publication of the American Marketing Association
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OLC EcoSci
ECONIS (ZBW)
56
Other ZBW resources
36
RePEc
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USB Cologne (EcoSocSci)
4
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1
The future of services marketing: forecasts from ten services experts
Grove, Stephen J.
;
Fisk, Raymond P.
;
John, Joby
- In:
The journal of services marketing
17
(
2003
)
2-3
,
pp. 107-121
Persistent link: https://www.econbiz.de/10007105327
Saved in:
2
The future of services marketing: forecasts from ten services experts
Grove, Stephen J.
;
Fisk, Raymond P.
;
John, Joby
- In:
The journal of services marketing
17
(
2003
)
2-3
,
pp. 107-121
Persistent link: https://www.econbiz.de/10007105426
Saved in:
3
Surviving in the Age of Rage - Learning to manage angry customers is a crucial part of today's service landscape.
Grove, Stephen J.
;
Fisk, Raymond P.
;
John, Joby
- In:
Marketing management : a quarterly business management …
13
(
2004
)
2
,
pp. 41-47
Persistent link: https://www.econbiz.de/10007230512
Saved in:
4
The Impact of Other Customers on Service Experiences: A Critical Incident Examination of "Getting Along"
Grove, Stephen J.
;
Fisk, Raymond P.
- In:
Journal of retailing
73
(
1997
)
1
,
pp. 63-86
Persistent link: https://www.econbiz.de/10006630693
Saved in:
5
Developing the Impression Management Skills of the Service Worker: An Application of Stanislavsky's Principles in a Services Context
Grove, Stephen J.
;
Fisk, Raymond P.
;
LaForge, Mary C.
- In:
The service industries journal
24
(
2004
)
2
,
pp. 1-14
Persistent link: https://www.econbiz.de/10006246675
Saved in:
6
Skating on Thin Ice: A Metaphorical Approach to Teaching Services Marketing
Fisk, Raymond P.
;
Grove, Stephen J.
;
Goodwin, Cathy
- In:
Journal of marketing education : JME
(
1994
),
pp. 101-113
Persistent link: https://www.econbiz.de/10006339973
Saved in:
7
Going green in the service sector: Social responsibility issues, implications and implementation
Grove, Stephen J.
;
Fisk, Raymond P.
;
Pickett, Gregory M.
; …
- In:
European journal of marketing : EJM
30
(
1996
)
5
,
pp. 56-66
Persistent link: https://www.econbiz.de/10006101408
Saved in:
8
Applications of impression management and the drama metaphor in marketing: An introduction
Fisk, Raymond P.
;
Grove, Stephen J.
- In:
European journal of marketing : EJM
30
(
1996
)
9
,
pp. 6-12
Persistent link: https://www.econbiz.de/10006102605
Saved in:
9
'Collaring the Cheshire Cat': Studying Customers' Services Experience through Metaphor
Goodwin, Cathy
;
Grove, Stephen J.
;
Fisk, Raymond P.
- In:
The service industries journal
16
(
1996
)
4
,
pp. 421-442
Persistent link: https://www.econbiz.de/10007323069
Saved in:
10
The impact of improvisation training on service employees in a European airline: a case study
Daly, Aidan
;
Grove, Stephen J.
;
Dorsch, Michael J.
; …
- In:
European journal of marketing : EJM
43
(
2009
)
3
,
pp. 459-472
Persistent link: https://www.econbiz.de/10008237705
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