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Mixed Findings on the Service Recovery Paradox
Ok, Chihyung; Back, Ki-Joon; Shanklin, Carol W. - In: The service industries journal 27 (2007) 5-6, pp. 671-686
Persistent link: https://www.econbiz.de/10007842505
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The Effects of Consumers' Perceived Risk and Benefit on Attitude and Behavioral Intention: A Study of Street Food
Choi, Joowon; Lee, Aejoo; Ok, Chihyung - In: Journal of travel and tourism marketing 30 (2013) 3, pp. 222-237
Persistent link: https://www.econbiz.de/10010104102
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Reducing burnout and enhancing job satisfaction: Critical role of hotel employees’ emotional intelligence and emotional labor
Lee, JungHoon (Jay); Ok, Chihyung - In: International journal of hospitality management 31 (2012) 4, pp. 1101-1113
Persistent link: https://www.econbiz.de/10009983828
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Value-driven customer share of visits
Kim, Wansoo; Ok, Chihyung; Canter, Deborah D. - In: The service industries journal 32 (2012) 1, pp. 37-59
Persistent link: https://www.econbiz.de/10009819544
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Moderating role of a priori customerfirm relationship in service recovery situations
Kim, Wansoo; Ok, Chihyung; Canter, Deborah D. - In: The service industries journal 32 (2012) 1, pp. 59-83
Persistent link: https://www.econbiz.de/10009819545
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The antecedents and consequence of consumer attitudes toward restaurant brands: A comparative study between casual and fine dining restaurants
Hwang, Jinsoo; Ok, Chihyung - In: International journal of hospitality management 32 (2013), pp. 121-131
Persistent link: https://www.econbiz.de/10010063499
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The effects of relational benefits on customers' perception of favorable inequity, affective commitment, and repurchase intention in full-service restaurants
Kim, Wansoo; Ok, Chihyung - In: Journal of hospitality & tourism research : JHTR ; the … 33 (2009) 2, pp. 227-244
Persistent link: https://www.econbiz.de/10009880402
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Customer orientation of service employees and rapport: influences on service-outcome variables in full-service restaurants
Kim, Wansoo; Ok, Chihyung - In: Journal of hospitality & tourism research : JHTR ; the … 34 (2010) 1, pp. 34-55
Persistent link: https://www.econbiz.de/10009880426
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The antecedent role of customer-to-employee relationships in the development of customer-to-firm relationships
Kim, Wansoo; Ok, Chihyung; Gwinner, Kevin Patrick - In: The service industries journal 30 (2010) 7, pp. 1139-1158
Persistent link: https://www.econbiz.de/10008417737
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Examining structural relationships among perceived impact, benefit, and support for casino development based on 4 year longitudinal data
Lee, Choong-Ki; Back, Ki-Joon - In: Tourism management : research, policies, practice 27 (2006) 3, pp. 466-480
Persistent link: https://www.econbiz.de/10006809035