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A Walk in Customers' Shoes: How Attentional Bias Modification Affects Ownership of Integrity-violating Social Media Posts
van Laer, Tom; de Ruyter, Ko; Cox, David - In: Journal of interactive marketing : a quarterly … 27 (2013) 1, pp. 14-27
Persistent link: https://www.econbiz.de/10010059719
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Customer-sales employee encounters: a dyadic perspective
van Dolen, Willemijn; Lemmink, Jos; de Ruyter, Ko; de … - In: Journal of retailing 78 (2002) 4, pp. 265-280
Persistent link: https://www.econbiz.de/10006614853
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E-tailers versus retailers - Which factors determine consumer preferences
Keen, Cherie; Wetzels, Martin; de Ruyter, Ko; Feinberg, … - In: Journal of business research : JBR 57 (2004) 7, pp. 685-695
Persistent link: https://www.econbiz.de/10006718545
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An empirical assessment of the influence of customer emotions and contact employee performance on encounter and relationship satisfaction
van Dolen, Willemijn; de Ruyter, Ko; Lemmink, Jos - In: Journal of business research : JBR 57 (2004) 4, pp. 437-444
Persistent link: https://www.econbiz.de/10006718852
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Cooperating for service excellence in multichannel service systems - An empirical assessment
Wiertz, Caroline; de Ruyter, Ko; Keen, Cherie; … - In: Journal of business research : JBR 57 (2004) 4, pp. 424-436
Persistent link: https://www.econbiz.de/10006718853
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The Marketing-Finance Interface
de Ruyter, Ko; Wetzels, Martin - In: Journal of business research : JBR 50 (2000) 2, pp. 209-216
Persistent link: https://www.econbiz.de/10006727737
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Antecedents of Commitment and Trust in Customer-Supplier Relationships in High Technology Markets
de Ruyter, Ko; Moorman, Luci; Lemmink, Jos - In: Industrial marketing management : the international … 30 (2001) 3, pp. 271-286
Persistent link: https://www.econbiz.de/10006274071
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Conceptualizing and Isolating Cultural Differences in Performance Data in International High-Tech Industrial Markets
van Birgelen, Marcel; de Ruyter, Ko; Wetzels, Martin - In: Industrial marketing management : the international … 30 (2001) 1, pp. 23-36
Persistent link: https://www.econbiz.de/10006280443
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Conceptualizing and Isolating Cultural Differences in Performance Data in International High-Tech Industrial Markets
van Birgelen, Marcel; de Ruyter, Ko; Wetzels, Martin - In: Industrial marketing management : the international … 30 (2000) 1, pp. 23-36
Persistent link: https://www.econbiz.de/10006282088
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Moving beyond intuition-Managing allocation decisions in relationship marketing in business-to-business markets
Ouwersloot, Hans; Lemmink, Jos; de Ruyter, Ko - In: Industrial marketing management : the international … 33 (2004) 8, pp. 701-710
Persistent link: https://www.econbiz.de/10006241940