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Emotions in business-to-business service relationships
Kiely, Julia - In: The service industries journal 25 (2005) 3, pp. 373-390
Persistent link: https://ebvufind01.dmz1.zbw.eu/10006239736
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Scenarios for future service encounters
Kiely, Julia; Beamish, Neal; Armistead, Colin - In: The service industries journal 24 (2004) 3, pp. 131-149
Persistent link: https://ebvufind01.dmz1.zbw.eu/10006245455
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Creating strategies for managing evolving customer service
Armistead, Colin; Kiely, Julia - In: Managing service quality : MSQ ; an international journal 13 (2003) 2, pp. 164
Persistent link: https://ebvufind01.dmz1.zbw.eu/10007160298
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An exploration of managerial issues in call centres
Armistead, Colin; Kiely, Julia; Hole, Linda; Prescott, Jean - In: Managing service quality : MSQ ; an international journal 12 (2002) 4, pp. 246-256
Persistent link: https://ebvufind01.dmz1.zbw.eu/10007165461
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Exploring customer-supplier relationships in business-to-business through action research
Sudnik, Paul; Kiely, Julia - In: Problems and perspectives in management : PPM 8 (2010) 4, pp. 37-46
Persistent link: https://ebvufind01.dmz1.zbw.eu/10009892590
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Learning representation in the United Kingdom : helping unions organise or not?
Donnelly, Eddy; Kiely, Julia - In: International journal of employment studies 15 (2007) 1, pp. 69-88
Persistent link: https://ebvufind01.dmz1.zbw.eu/10009068162