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Rosenbaum, Mark; Massiah, Carolyn; Jackson, Donald - In: Services marketing quarterly 27 (2006) 3, pp. 115-136

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Naumann, Earl; Jackson Jr, Donald W.; Rosenbaum, Mark S. - In: Business horizons 44 (2001) 1, pp. 37-46

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Rosenbaum, Mark S.; Kuntze, Ronald - In: Journal of retailing and consumer services 12 (2005) 3, pp. 217

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Rosenbaum, Mark S.; Sweeney, Jillian; Smallwood, Jillian - In: Managing service quality : MSQ ; an international journal 21 (2011) 6, pp. 599-617

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Rosenbaum, Mark S.; Smallwood, Jillian A. - In: Journal of marketing management : MM 27 (2011) 13, pp. 1404-1426

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