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In stories we trust: How narrative apologies provide cover for competitive vulnerability after integrity-violating blog posts
van Laer, Tom; de Ruyter, Ko - In: International journal of research in marketing : IJRM ; … 27 (2010) 2, pp. 164-175
Persistent link: https://www.econbiz.de/10008427702
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Strategic use of trends in the youth market
Cox, David - In: Marketing and research today : the journal of the … 26 (1998) 1, pp. 39-42
Persistent link: https://www.econbiz.de/10006393902
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The Vulnerability of Asian Women Migrant Workers to a Lack of Protection and to Violence
Cox, David - In: Asian and Pacific migration journal : APMJ 6 (1997) 1, pp. 59-76
Persistent link: https://www.econbiz.de/10007825276
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Building a Competency-Based Curriculum Architecture to Educate 21st-Century Business Practitioners
Chyung, Seung Youn; Stepich, Donald; Cox, David - In: Journal of education for business 81 (2006) 6, pp. 307-314
Persistent link: https://www.econbiz.de/10007280635
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Book reviews
Herington, Jonathan; Cox, David; Lysaght, Georgia; … - In: Australian journal of international affairs : journal … 65 (2011) 4, pp. 505-514
Persistent link: https://www.econbiz.de/10009265561
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Customer-sales employee encounters: a dyadic perspective
van Dolen, Willemijn; Lemmink, Jos; de Ruyter, Ko; de … - In: Journal of retailing 78 (2002) 4, pp. 265-280
Persistent link: https://www.econbiz.de/10006614853
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E-tailers versus retailers - Which factors determine consumer preferences
Keen, Cherie; Wetzels, Martin; de Ruyter, Ko; Feinberg, … - In: Journal of business research : JBR 57 (2004) 7, pp. 685-695
Persistent link: https://www.econbiz.de/10006718545
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An empirical assessment of the influence of customer emotions and contact employee performance on encounter and relationship satisfaction
van Dolen, Willemijn; de Ruyter, Ko; Lemmink, Jos - In: Journal of business research : JBR 57 (2004) 4, pp. 437-444
Persistent link: https://www.econbiz.de/10006718852
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Cooperating for service excellence in multichannel service systems - An empirical assessment
Wiertz, Caroline; de Ruyter, Ko; Keen, Cherie; … - In: Journal of business research : JBR 57 (2004) 4, pp. 424-436
Persistent link: https://www.econbiz.de/10006718853
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The Marketing-Finance Interface
de Ruyter, Ko; Wetzels, Martin - In: Journal of business research : JBR 50 (2000) 2, pp. 209-216
Persistent link: https://www.econbiz.de/10006727737