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Challenges of measuring service productivity in innovative, knowledge-intensive business services
Biege, Sabine; Lay, Gunter; Zanker, Christoph; Schmall, … - In: The service industries journal 33 (2013) 3, pp. 378-391
Persistent link: https://www.econbiz.de/10010098582
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Service-based business concepts: A typology for business-to-business markets
Lay, Gunter; Schroeter, Marcus; Biege, Sabine - In: European management journal : publ. twice a year for … 27 (2009) 6, pp. 442-455
Persistent link: https://www.econbiz.de/10008326881
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Mapping service processes in manufacturing companies: industrial service blueprinting
Biege, Sabine; Lay, Gunter; Buschak, Daniela - In: International journal of operations & production … 32 (2012) 8, pp. 932-958
Persistent link: https://www.econbiz.de/10009991378
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Service-based business concepts: A typology for business-to-business markets
Lay, Gunter; Schroeter, Marcus; Biege, Sabine - In: European management journal : publ. twice a year for … 27 (2009) 6, pp. 442-456
Persistent link: https://www.econbiz.de/10008896522
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The relevance of service in European manufacturing industries
Lay, Gunter; Copani, Giacomo; Jäger, Angela; Biege, Sabine - In: Journal of service management 21 (2010) 5, pp. 715-727
Persistent link: https://www.econbiz.de/10008717605