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Article
41
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40
German
1
Author
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Evanschitzky, Heiner
36
Ahlert, Dieter
7
Blut, Markus
7
Woisetschläger, David M.
6
Kenning, Peter
5
Backhaus, Christof
4
Wangenheim, Florian v.
4
Brock, Christian
3
Iyer, Gopalkrishnan R.
3
Punjaisri, Khanyapuss
3
Schumann, Jan H.
3
Vogel, Verena
3
Woisetschläger, David
3
Wunderlich, Maren
3
Wünderlich, Nancy V.
3
Baumgarth, Carsten
2
Hesse, Josef
2
Ramaseshan, B.
2
Sharma, Arun
2
Walsh, Gianfranco
2
Wilson, Alan
2
Aalto-Setälä, Ville
1
Ahlert, Martin
1
Anderl, Eva
1
Armstrong, J. Scott
1
Armstrong, J.Scott
1
Ates, Zelal
1
Berger, P.
1
Blaich, G³nther
1
Buxel, Holger
1
Büttgen, Marion
1
Eiting, Alexander
1
Eschweiler, Maurice
1
Groening, Christopher
1
Hendrik Schumann, Jan
1
Heussler, Tobias
1
Holzmüller, Hartmut H.
1
Hubbard, Raymond
1
Jaakkola, Matti
1
Kilian, Thomas
1
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Journal of business research : JBR
5
Journal of service research : JSR
4
Industrial marketing management : the international journal for industrial and high-tech firms
3
Journal of retailing
3
Wirtschaftswissenschaftliches Studium : WiSt ; Zeitschrift für Studium und Forschung
3
European journal of marketing : EJM
2
Journal of business economics : JBE
2
Journal of service management
2
Die Betriebswirtschaft : DBW
1
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
International journal of retail & distribution management
1
International marketing review
1
Journal of marketing
1
Journal of marketing management : MM
1
Journal of strategic marketing
1
Journal of the Academy of Marketing Science
1
Management decision : MD
1
Marketing : ZFP ; journal of research and management
1
Planung & Analyse : Zeitschrift für Marktforschung und Marketing
1
Schmalenbachs Zeitschrift für betriebswirtschaftliche Forschung : Zfbf
1
Technovation : the international journal of technological innovation, entrepreneurship and technology management
1
The international review of retail, distribution and consumer research
1
Thexis : Fachzeitschrift für Marketing ; Fachzeitschrift für Marketing des Instituts für Marketing und Handel an der Universität St. Gallen
1
Transfer, Werbeforschung & Praxis : Zeitschrift für Werbung, Kommunikation und Markenführung
1
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OLC EcoSci
ECONIS (ZBW)
212
Other ZBW resources
21
RePEc
14
EconStor
10
USB Cologne (business full texts)
9
USB Cologne (EcoSocSci)
6
BASE
2
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1
Technology mediation in service delivery: A new typology and an agenda for managers and academics
Schumann, Jan H.
;
Wünderlich, Nancy V.
;
Wangenheim, Florian
- In:
Technovation : the international journal of …
32
(
2012
)
2
,
pp. 133-144
Persistent link: https://www.econbiz.de/10009821487
Saved in:
2
Management and marketing of remote services: Conceptualization, managerial challenges and an agenda for future research
Wünderlich, Nancy V.
;
Schumann, Jan H.
;
Wangenheim, …
- In:
Journal of business economics : JBE
81
(
2011
)
9
,
pp. 977-1002
Persistent link: https://www.econbiz.de/10009265208
Saved in:
3
Perils of Managing the Service Profit Chain: The Role of Time Lags and Feedback Loops
Evanschitzky, Heiner
;
Wangenheim, Florian v.
; …
- In:
Journal of retailing
88
(
2012
)
3
,
pp. 356-367
Persistent link: https://www.econbiz.de/10010011495
Saved in:
4
Service Locus of Control and Customer Coproduction
Büttgen, Marion
;
Schumann, Jan
;
Ates, Zelal
- In:
Journal of service research : JSR
15
(
2012
)
2
,
pp. 166-182
Persistent link: https://www.econbiz.de/10009969389
Saved in:
5
The Impact of Consumption Goals on Flat-Rate Choice: Can Hedonizing a Service Increase Customers Propensity to Choose a Flat Rate?
Uhrich, Fabian
;
Schumann, Jan H.
;
von Wangenheim, Florian
- In:
Journal of service research : JSR
16
(
2013
)
2
,
pp. 216-230
Persistent link: https://www.econbiz.de/10010104408
Saved in:
6
E-satisfaction: a re-examination
Evanschitzky, Heiner
;
Iyer, Gopalkrishnan R.
;
Hesse, Josef
- In:
Journal of retailing
80
(
2004
)
3
,
pp. 239
Persistent link: https://www.econbiz.de/10006608379
Saved in:
7
Bücher - Dienstleistungsnetzwerke
Ahlert, Dieter
;
Evanschitzky, Heiner
;
Berger, P.
; …
- In:
Schmalenbachs Zeitschrift für betriebswirtschaftliche …
57
(
2005
),
pp. 467
Persistent link: https://www.econbiz.de/10006691788
Saved in:
8
Abhandlungen - Die Rolle von Replikationen in der Markctingwissenschaft.
Baumgarth, Carsten
;
Evanschitzky, Heiner
- In:
Marketing : ZFP ; journal of research and management
27
(
2005
)
4
,
pp. 253-261
Persistent link: https://www.econbiz.de/10006810732
Saved in:
9
Strategic marketing and business performance: A study in three European ‘engineering countries’
Jaakkola, Matti
;
Möller, Kristian
;
Parvinen, Petri
; …
- In:
Industrial marketing management : the international …
39
(
2010
)
8
,
pp. 1300-1311
Persistent link: https://www.econbiz.de/10009794119
Saved in:
10
The role of the sales employee in securing customer satisfaction
Evanschitzky, Heiner
;
Sharma, Arun
;
Prykop, Catja
- In:
European journal of marketing : EJM
46
(
2012
)
3
,
pp. 489-509
Persistent link: https://www.econbiz.de/10009846073
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