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Managing service systems with an offline waiting option and customer abandonment
Kostami, Vasiliki; Ward, Amy R. - In: Manufacturing & service operations management : M & SOM 11 (2009) 4, pp. 644-656
Persistent link: https://www.econbiz.de/10009866256
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Approximating the GI-GI-1+GI Queue with a Nonlinear Drift Diffusion: Hazard Rate Scaling in Heavy Traffic
Reed, J.E.; Ward, Amy R. - In: Mathematics of operations research 33 (2008) 3, pp. 606-644
Persistent link: https://www.econbiz.de/10008096206
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Asymptotically Optimal Admission Control of a Queue with Impatient Customers
Ward, Amy R.; Kumar, Sunil - In: Mathematics of operations research 33 (2008) 1, pp. 167-202
Persistent link: https://www.econbiz.de/10007979894
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Optimal Control of a High-Volume Assemble-to-Order System
Plambeck, Erica L.; Ward, Amy R. - In: Mathematics of operations research 31 (2006) 3, pp. 453-477
Persistent link: https://www.econbiz.de/10007282678
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Blind Fair Routing in Large-Scale Service Systems with Heterogeneous Customers and Servers
Ward, Amy R.; Armony, Mor - In: Operations research : the journal of the Operations … 61 (2013) 1, pp. 228-243
Persistent link: https://www.econbiz.de/10010091300
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Fair Dynamic Routing in Large-Scale Heterogeneous-Server Systems
Armony, Mor; Ward, Amy R. - In: Operations research : the journal of the Operations … 58 (2010) 3, pp. 624-638
Persistent link: https://www.econbiz.de/10008427893