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Linkages between CRM technologies, knowledge applications and first call resolution in inbound call centres
Abdullateef, Aliyu Olayemi; Mokhtar, Sany Sanuri Mohd; … - In: International journal of electronic customer … 7 (2013) 1, pp. 68-86
Persistent link: https://www.econbiz.de/10010184748
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Exact solutions to the symmetric and asymmetric vehicle routing problem with simultaneous delivery and pick-up
Rieck, Julia; Zimmermann, Jürgen - In: Business research : BuR ; official open access journal … 6 (2013) 1, pp. 77-92
Persistent link: https://www.econbiz.de/10010148120
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Solution of classical transport problems with bee algorithms
Gomez, Alberto; Imran, Arif; Salhi, Said - In: International journal of logistics systems and management 15 (2013) 2/3, pp. 160-170
Persistent link: https://www.econbiz.de/10010159609