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An Exploration of The Meaning and Outcomes of a Customer-Defined Market Orientation
Webb, Dave; Webster, Cynthia; Krepapa, Areti - In: Journal of business research : JBR 48 (2000) 2, pp. 101-112
Persistent link: https://www.econbiz.de/10006728976
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Understanding Customer Role and its Importance in the Formation of Service Quality Expectations
Webb, Dave - In: The service industries journal 20 (2000) 1, pp. 1-21
Persistent link: https://www.econbiz.de/10006289502
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Mind the gap: An analysis of service provider versus customer perceptions of market orientation and the impact on satisfaction
Krepapa, Areti; Berthon, Pierre; Webb, Dave; Pitt, Leyland - In: European journal of marketing : EJM 37 (2003) 1-2, pp. 197-218
Persistent link: https://www.econbiz.de/10006084805
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Energy saving behaviours: Development of a practice-based model
Sweeney, Jillian C.; Kresling, Johannes; Webb, Dave; … - In: Energy policy 61 (2013), pp. 371-381
Persistent link: https://www.econbiz.de/10010165958
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An Extension and Further Validation of a Community-based Consumer Well-being Measure
Sirgy, M.Joseph; Lee, Dong-Jin; Grzeskowiak, Stephan; … - In: Journal of macromarketing : examining the interactions … 28 (2008) 3, pp. 243-257
Persistent link: https://www.econbiz.de/10008084624
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Segmenting Police 'Customers' on the Basis of their Service Quality Expectations
Webb, Dave - In: The service industries journal 18 (1998) 1, pp. 72-100
Persistent link: https://www.econbiz.de/10007360936
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Ad Hoc Reviewers- Journal of Macromarketing Volume 31, Number 2, June 2011
Chandler, Jennifer; Crockett, David; Grönroos, Christian; … - In: Journal of macromarketing : examining the interactions … 31 (2011) 2, pp. 121-122
Persistent link: https://www.econbiz.de/10008999458