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13
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9
English
4
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Lin, Wen-Bao
9
Lin, Wen-bao
4
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The service industries journal
5
International journal of commerce and management
4
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
Journal of international consumer marketing
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Services marketing quarterly
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OLC EcoSci
ECONIS (ZBW)
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1
Construction of on-line consumer behavior models : a comparative study of industries in Taiwan
Lin, Wen-bao
- In:
International journal of commerce and management
18
(
2008
)
2
,
pp. 123-149
Persistent link: https://www.econbiz.de/10009890784
Saved in:
2
Factors enhancing the intentions of employees toward customer-oriented behaviors
Lin, Wen-bao
- In:
International journal of commerce and management
18
(
2008
)
3
,
pp. 267-288
Persistent link: https://www.econbiz.de/10009890787
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3
A study of relations among service quality differences, post-purchase behavior intentions with personality traits, and service recovery strategy as intervening variables
Lin, Wen-bao
- In:
International journal of commerce and management
19
(
2009
)
2
,
pp. 137-157
Persistent link: https://www.econbiz.de/10009890802
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4
Establishment of an experience value model
Lin, Wen-bao
- In:
International journal of commerce and management
20
(
2010
)
2
,
pp. 151-166
Persistent link: https://www.econbiz.de/10009890822
Saved in:
5
Exploration of lead factors affecting service recovery
Lin, Wen-Bao
- In:
The service industries journal
29
(
2009
)
11
,
pp. 1529-1546
Persistent link: https://www.econbiz.de/10008328664
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6
Factors Influencing Online and Post-purchase Behavior and Construction of Relevant Models
Lin, Wen-Bao
- In:
Journal of international consumer marketing
20
(
2008
)
3-4
,
pp. 23-38
Persistent link: https://www.econbiz.de/10008148329
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7
Service recovery model: the integrated view
Lin, Wen-Bao
- In:
The service industries journal
29
(
2009
)
5
,
pp. 669-692
Persistent link: https://www.econbiz.de/10008263079
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8
Correlation Between Personality Characteristics, Situations of Service Failure, Customer Relation Strength and Remedial Recovery Strategy
Lin, Wen-Bao
- In:
Services marketing quarterly
28
(
2006
)
1
,
pp. 55-88
Persistent link: https://www.econbiz.de/10007301960
Saved in:
9
The determinants of consumers switching intentions after service failure
Lin, Wen-Bao
- In:
Total quality management & business excellence : an …
23
(
2012
)
7
,
pp. 837-855
Persistent link: https://www.econbiz.de/10010013150
Saved in:
10
Factors affecting the effects of service recovery from an integrated point of view
Lin, Wen-Bao
- In:
Total quality management & business excellence : an …
22
(
2011
)
4
,
pp. 443-460
Persistent link: https://www.econbiz.de/10008931133
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