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The application of quality function deployment in service quality management
Andronikidis, Andreas; Georgiou, Andreas C.; Gotzamani, … - In: The TQM magazine : the international bi-monthly for … 21 (2009) 4, pp. 319-333
Persistent link: https://www.econbiz.de/10008270046
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Integrating DEAHP and DEANP into the quality function deployment
Kamvysi, Konstantina; Gotzamani, Katerina; Georgiou, … - In: The TQM journal : the international review of … 22 (2010) 3, pp. 293-317
Persistent link: https://www.econbiz.de/10008406703
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Psychographic segmentation in the financial services context : a theoretical framework
Andronikidis, Andreas - In: The marketing review 8 (2008) 3, pp. 277-296
Persistent link: https://www.econbiz.de/10009853131
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Linking dimensions of perceived service quality to actual purchase behaviour
Andronikidis, Andreas - In: EuroMed journal of business 4 (2009) 1, pp. 4-20
Persistent link: https://www.econbiz.de/10009890615
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A goal programming model for partner selection decisions in international joint ventures
Hajidimitriou, Yannis A.; Georgiou, Andreas C. - In: European journal of operational research : EJOR 138 (2002) 3, pp. 649-662
Persistent link: https://www.econbiz.de/10006655819
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A discrete event simulation model in the case of managing a software project
Kouskouras, Konstantinos G.; Georgiou, Andreas C. - In: European journal of operational research : EJOR 181 (2007) 1, pp. 374-389
Persistent link: https://www.econbiz.de/10007604820
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An integrated framework to improve quality and competitive positioning within the financial services context
Paltayian, George N.; Georgiou, Andreas C.; Gotzamani, … - In: The international journal of bank marketing : IJBM 30 (2012) 7, pp. 527-548
Persistent link: https://www.econbiz.de/10010026084
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ISO 9000 as an entry key to TQM: The case of Greek industry
Tsiotras, George; Gotzamani, Katerina - In: International journal of quality & reliability management 13 (1996) 4, pp. 64-76
Persistent link: https://www.econbiz.de/10006401382
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The logistics services outsourcing dilemma: quality management and financial performance perspectives
Gotzamani, Katerina; Longinidis, Pantelis; Vouzas, Fotis - In: Supply chain management : an international journal 15 (2010) 6, pp. 438-454
Persistent link: https://www.econbiz.de/10008706773
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Quality systems and competitive performance of food companies
Kafetzopoulos, Dimitrios; Gotzamani, Katerina; Psomas, … - In: Benchmarking : an international journal ; BIJ 20 (2013) 4, pp. 463-483
Persistent link: https://www.econbiz.de/10010138827