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Assessing the effects of service quality and justice on customer satisfaction and the continuance intention of mobile value-added services: An empirical test of a multidimensional model
Zhao, Ling; Lu, Yaobin; Zhang, Long; Chau, Patrick Y.K. - In: Decision support systems : DSS ; the international journal 52 (2012) 3, pp. 645-657
Persistent link: https://www.econbiz.de/10009823618
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A multidimensional and hierarchical model of mobile service quality
Lu, Yaobin; Zhang, Long; Wang, Bin - In: Electronic commerce research and applications 8 (2009) 1/6, pp. 228-240
Persistent link: https://www.econbiz.de/10009897829
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Crisis management : a strategic and tactical leadership imperative for organisational sustainability
Taneja, Sonia; Pryor, Mildred Golden; Long Zhang - In: International journal of sustainable strategic management 2 (2010) 1, pp. 60-73
Persistent link: https://www.econbiz.de/10009893274