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International journal of market research : JMRS ; the journal of the Market Research Society
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An empirical study into the influence of customer satisfaction on customer revenues
Terpstra, Maarten
;
Kuijlen, Ton
;
Sijtsma, Klaas
- In:
The service industries journal
32
(
2012
)
13
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pp. 2129-2144
Persistent link: https://www.econbiz.de/10010001831
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The live or digital interviewer: A comparison between CASI, CAPI and CATI with respect to differences in response behaviour
Bronner, Fred
;
Kuijlen, Ton
- In:
International journal of market research : JMRS ; the …
49
(
2007
)
2
,
pp. 167-190
Persistent link: https://www.econbiz.de/10007613969
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