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Examining the factors that affect tourists' satisfaction, loyalty, WOM and intention to return using SEM : evidence from Jordan
Al-Refaie, Abbas; Ko, Jong-hwan; Li, Ming-hsien - In: International journal of leisure and tourism marketing … 3 (2012) 2, pp. 179-197
Persistent link: https://www.econbiz.de/10010048353
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Improving wooden parts' quality by adopting DMAIC procedure
Li, Ming-Hsien Caleb; Al-Refaie, Abbas - In: Quality and reliability engineering international 24 (2008) 3, pp. 351-360
Persistent link: https://www.econbiz.de/10007981812
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Optimizing performance with multiple responses using cross-evaluation and aggressive formulation in data envelopment analysis
Al-Refaie, Abbas - In: IIE transactions / Institute of Industrial Engineers, … 44 (2012) 4, pp. 262-277
Persistent link: https://www.econbiz.de/10009824147
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Factors influencing the repurchase intention and customer satisfaction : a case of Jordanian telecom companies
Al-Refaie, Abbas; Jalham, Issam S.; Li, Ming-hsien Caleb - In: International journal of productivity and quality … 10 (2012) 3, pp. 374-387
Persistent link: https://www.econbiz.de/10010038857
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Optimising correlated QCHs in robust design using principal components analysis and DEA techniques
Al-Refaie, Abbas - In: Production planning & control : PPC 22 (2011) 7, pp. 676-690
Persistent link: https://www.econbiz.de/10009331588
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The effects of quality management practices on customer satisfaction and innovation : perspective from Jordan
Al-Refaie, Abbas; Ghnaimat, Ola; Ko, Johng-hwan - In: International journal of productivity and quality … 8 (2011) 4, pp. 398-415
Persistent link: https://www.econbiz.de/10009870067