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Cunningham, Lawrence F.
10
Young, Clifford E.
8
Kellogg, Deborah L.
7
Lee, Moonkyu
5
Ulaga, Wolfgang
4
Harper, Michael D.
3
Bowen, David E.
2
Gerlach, James
2
Gerlach, James H.
2
Nie, Winter
2
Youngdahl, William E.
2
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1
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1
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International journal of service industry management : IJSIM
4
The journal of services marketing
4
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
2
International marketing review
2
Interfaces : the INFORMS journal on the practice of operations research
1
Journal of operations management : publ. quarterly by the American Production & Inventory Control Society, Inc
1
Management science : journal of the Institute for Operations Research and the Management Sciences
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Production and operations management : an international journal of the Production and Operations Management Society
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OLC EcoSci
ECONIS (ZBW)
16
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6
Other ZBW resources
5
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1
Perceived risk for multiple services in the consumer buying cycle
Cunningham, Lawrence F.
;
Gerlach, James
;
Harper, Michael D.
- In:
International journal of information systems in the …
1
(
2009
)
4
,
pp. 33-49
Persistent link: https://www.econbiz.de/10009888817
Saved in:
2
Constructing an Empirically Derived Measure for Customer Contad
Kellogg, Deborah L.
;
Chase, Richard B.
- In:
Management science : journal of the Institute for …
41
(
1995
)
11
,
pp. 1734-1749
Persistent link: https://www.econbiz.de/10006104143
Saved in:
3
Nurse Scheduling: From Academia to Implementation or Not?
Kellogg, Deborah L.
;
Walczak, Steven
- In:
Interfaces : the INFORMS journal on the practice of …
37
(
2007
)
4
,
pp. 355-369
Persistent link: https://www.econbiz.de/10007792016
Saved in:
4
A customer contact measurement model: An extension
Kellogg, Deborah L.
- In:
International journal of service industry management : IJSIM
11
(
2000
)
1
,
pp. 26-44
Persistent link: https://www.econbiz.de/10007119218
Saved in:
5
On the relationship between customer participation and satisfaction: Two frameworks
Kellogg, Deborah L.
;
Youngdahl, William E.
;
Bowen, David E.
- In:
International journal of service industry management : IJSIM
8
(
1997
)
3-4
,
pp. 206-219
Persistent link: https://www.econbiz.de/10007129595
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6
How Professors of Operations Management View Service Operations
Nie, Winter
;
Kellogg, Deborah L.
- In:
Production and operations management : an international …
8
(
1999
)
3
,
pp. 339
Persistent link: https://www.econbiz.de/10007184303
Saved in:
7
Revisiting customer participation in service encounters: does culture matter?
Youngdahl, William E.
;
Kellogg, Deborah L.
;
Nie, Winter
; …
- In:
Journal of operations management : publ. quarterly by …
21
(
2003
)
1
,
pp. 109-120
Persistent link: https://www.econbiz.de/10006970570
Saved in:
8
Customer perceptions of service dimensions: cross-cultural analysis and perspective
Cunningham, Lawrence F.
;
Young, Clifford E.
;
Lee, Moonkyu
; …
- In:
International marketing review
23
(
2006
)
2
,
pp. 192-210
Persistent link: https://www.econbiz.de/10006227806
Saved in:
9
Comparing hybrid services in the United States and China
Cunningham, Lawrence F.
;
Young, Clifford E.
;
Hu, Zuohao
- In:
International journal of information systems in the …
5
(
2013
)
1
,
pp. 17-32
Persistent link: https://www.econbiz.de/10010146700
Saved in:
10
A comparison of consumer views of traditional services and self-service technologies
Cunningham, Lawrence F.
;
Young, Clifford E.
;
Gerlach, James
- In:
The journal of services marketing
23
(
2009
)
1
,
pp. 11-23
Persistent link: https://www.econbiz.de/10008177353
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1
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