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Partial privatisation and firm performance: evidence from China's state–owned enterprises
Li, Liaoliao; Tang, Zongming; Tang, Xiaofei; Zhang, Lizhi; … - In: International journal of internet and enterprise … 8 (2013) 2, pp. 103-128
Persistent link: https://www.econbiz.de/10010169449
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An empirical study of the effects of Guanxi investment on customer loyalty in Chinese market : a survey on customer winning-back management in hotel industries from Sichuan, Yunnan...
Tang, Xiaofei; Chou, Ting-Jui; Chen, Shuqing - In: Frontiers of business research in China : selected … 2 (2008) 1, pp. 98-115
Persistent link: https://www.econbiz.de/10009882647
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Research on satisfaction recovery from service failure due to attitude defect and unfair price : a dynamic and longitudinal evaluation model based on customer win-back management
Tang, Xiaofei; Jia, Jianmin; Zhou, Tingrui; Yin, Hongjuan - In: Frontiers of business research in China : selected … 4 (2010) 3, pp. 380-408
Persistent link: https://www.econbiz.de/10009882730