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The role of technology readiness in customers' perception and adoption of self-service technologies
Lin, Jiun-Sheng Chris; Hsieh, Pei-ling - In: International journal of service industry management : IJSIM 17 (2006) 5, pp. 497
Persistent link: https://www.econbiz.de/10007295675
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Refinement of the technology readiness index scale: A replication and cross-validation in the self-service technology context
Lin, Jiun-Sheng Chris; Hsieh, Pei-Ling - In: Journal of service management 23 (2012) 1, pp. 34-54
Persistent link: https://www.econbiz.de/10009838505
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Perceived opportunism (PO) in e-return service encounters
Hsieh, Pei-Ling - In: Managing service quality : MSQ ; an international journal 23 (2013) 2, pp. 96-110
Persistent link: https://www.econbiz.de/10010089810
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Assessing the Self-service Technology Encounters: Development and Validation of SSTQUAL Scale
Lin, Jiun-Sheng Chris; Hsieh, Pei-Ling - In: Journal of retailing 87 (2011) 2, pp. 194-207
Persistent link: https://www.econbiz.de/10009164531
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The analysis of the implementation status of Six Sigma : an empirical study in Taiwan
Yang, King-Jang; Yeh, Tsu-Ming; Pai, Fan-Yun; Yang, … - In: International journal of six sigma and competitive … 4 (2008/09) 1, pp. 60-80
Persistent link: https://www.econbiz.de/10009853461
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The critical factors for implementing the quality system of ISO/TS 16949 in automobile parts industry in Taiwan
Yeh, Tsu-Ming; Pai, Fan-Yun; Huang, Kai-I - In: Total quality management & business excellence : an … 24 (2013) 3, pp. 355-373
Persistent link: https://www.econbiz.de/10010108945
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Effective implementation for introducing ISO/TS 16949 in semiconductor manufacturing industries
Pai, Fan-Yun; Yeh, Tsu-Ming - In: Total quality management & business excellence : an … 24 (2013) 3, pp. 462-478
Persistent link: https://www.econbiz.de/10010108952
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An Integrated Model of Hoshin Management and Six Sigma in High-Tech Firms
Yang, Ching-Chow; Yeh, Tsu-Ming - In: Total quality management & business excellence : an … 18 (2007) 6, pp. 653-666
Persistent link: https://www.econbiz.de/10007794029
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Performance evaluation for introducing statistical process control to the liquid crystal display industry
Chen, Shun-Hsing; Yang, Ching-Chow; Lin, Wen-Tsann; … - In: International journal of production economics 111 (2008) 1, pp. 80-92
Persistent link: https://www.econbiz.de/10007896185
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An Integrated Model of Hoshin Management and Six Sigma in High-Tech Firms
Yang, Ching-Chow; Yeh, Tsu-Ming - In: Total quality management & business excellence : an … 18 (2007) 5-6, pp. 653-666
Persistent link: https://www.econbiz.de/10007861478