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Linkages between CRM technologies, knowledge applications and first call resolution in inbound call centres
Abdullateef, Aliyu Olayemi
;
Mokhtar, Sany Sanuri Mohd
; …
- In:
International journal of electronic customer …
7
(
2013
)
1
,
pp. 68-86
Persistent link: https://www.econbiz.de/10010184748
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Efficient Cost Management through Excellence Quality Management Practices among Local Authorities in Malaysia
Ali, Khairul Anuar Mohd
;
Jemain, Abdul Aziz
;
Yusoff, …
- In:
Total quality management & business excellence : an …
18
(
2007
)
1-2
,
pp. 99-108
Persistent link: https://www.econbiz.de/10007607490
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