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Managing risk in information technology outsourcing : an approach for analysing and prioritising using fuzzy analytical network process
Keramati, Abbas; Samadi, Homa; Nazari-Shirkouhi, Salman - In: International journal of business information systems : … 12 (2013) 2, pp. 210-242
Persistent link: https://www.econbiz.de/10010096455
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Identifying and prioritising critical success factors for CRM implementation : a case study
Keramati, Abbas; Samadi, Homa; Nazari-Shirkouhi, Salman; … - In: International journal of electronic customer … 6 (2012) 3/4, pp. 235-256
Persistent link: https://www.econbiz.de/10010184746
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A combinative model of behavioural and technical factors affecting Mobile-payment services adoption: an empirical study
Keramati, Abbas; Taeb, Rose; Larijani, Arad Mousavi; … - In: The service industries journal 32 (2012) 9, pp. 1489-1505
Persistent link: https://www.econbiz.de/10009980645
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The adoption of Customer Relationship Management (CRM) : an empirical study on Iranian firms
Keramati, Abbas; Zavareh, Javad Toufighi; Ellioon, A.; … - In: International journal of electronic customer … 1 (2007/08) 4, pp. 354-373
Persistent link: https://www.econbiz.de/10009887502
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Customer relationship management and performance, a resource-based view of Iranian internet service industry
Keramati, Abbas; Mehrabi, Hamed; Mojir, Navid; … - In: International journal of electronic customer … 3 (2009) 2, pp. 103-120
Persistent link: https://www.econbiz.de/10009887538
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Customer relationship management activities in e-banking : the case of Iranian banks
Keramati, Abbas; Farshid, Mana; Salehi-Sangari, Esmail; … - In: International journal of electronic customer … 3 (2009) 3, pp. 207-235
Persistent link: https://www.econbiz.de/10009887543
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A hierarchical structure to evaluate risk of customer relationship management (CRM) projects
Keramati, Abbas; Nazari-Shirkouhi, Salman; Moshki, H.; … - In: International journal of electronic customer … 4 (2010) 2, pp. 97-124
Persistent link: https://www.econbiz.de/10009887561
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The adoption of mobile payment : a descriptive study on Iranian customers
Keramati, Abbas; Taeb, Rose; Larijani, Arad Mousavi - In: International journal of electronic customer … 4 (2010) 3, pp. 264-279
Persistent link: https://www.econbiz.de/10009887564
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Identification of customer churn determinants using censored log file data in the Iranian mobile telecommunications service industry
Keramati, Abbas; Azadeh, Ali; Mohammadi, Mehrdad; … - In: International journal of electronic customer … 5 (2011) 2, pp. 111-129
Persistent link: https://www.econbiz.de/10009887582
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A integrated AHP-RFM method to banking customer segmentation
Rezaeinia, Seyed Mahdi; Keramati, Abbas; Albadvi, Amir - In: International journal of electronic customer … 6 (2012) 2, pp. 153-168
Persistent link: https://www.econbiz.de/10010038983